Digital transformation can be expressed as the adoption of digital technology in the business processes of institutions. Artificial intelligence, internet of things, virtual reality, 3D printing and blockchain are among the technologies that contribute to digital transformation. In other words, digital transformation is creating solutions for social needs by creating digital business models using digital resources.

The services offered to people by the developing technology day by day are constantly increasing. Considering the needs of the society, today's modern technology is used in the studies carried out in order to provide good service to people. In this process, most institutions prefer digital transformation processes and try to adapt to the rapidly developing World. For the sustainability and manageability of digital transformation, human, process and technology elements should be actively involved in the transformation. With many features that digital transformation provides, institutions offer advantages in different aspects.